Policies - Anchor Communications LLC

NOTE: Policy Change as of 02/08/2010.
Over the last months we have seen dramatic increases in both overseas shipping costs, customs delays and incidents of lost or damaged packages. These events have forced us to revise our shipping policies. We can only ship to the United States (including APOs) and U.S. Territories.

We want you to be satisfied! Our business is based on good customer service. We realize that the best service begins with explaining our business policies. We hope that you find your shopping experience with us a rewarding one.

Payment and Orders

Anchor Communications accepts checks, money orders, PayPal, Visa and MasterCard. Checks and money orders must be payable in U.S. Dollars and drawn on a U.S. bank. All orders are prepaid. Sorry, no C.O.D. orders. All charge orders will show up on your credit card statement as: Anchor Books. All dishonored bank checks will be subject to a $25.00 service fee. We reserve the right to hold an order until the check is cleared or the charge card is verified. All prices are shown in US Dollars. All sizes and weights are shown using US standards. 

Shipping

We ship most orders within 3 business days. Depending on the order and shipping address Anchor Communications LLC ships by either the US Postal Service or UPS. U.S. Shipping charges are calculated in our cart. Shipping and handling charges reflect the cost of processing your order, pulling your order, packing and shipping charges. 

Our U.S. standard (including APO addresses) S&H charges are:

1 to 10 Books - $4.95    
11 to 20 Books - $9.90
21 to 30 Books - $14.95
31 or More Books - $19.80

We can only ship to the United States (including APOs) and U.S. Territories.

Please be careful to properly enter your e-mail address with your order. If we do not have a valid e-mail address, we can not contact you. We reserve the right to delay or cancel any order with an invalid e-mail address. Please double check all shipping addresses. We are not responsible for delays in shipping, or lost orders, if we are given an incorrect address or if we receive illegible handwritten addresses.

Large Orders

While it is possible for us to run out of stock of any item at any time, we try to keep our stock supply at good levels so that we can quickly ship your order. We also clearly identify Special Order items and list the approximate shipping times in the item descriptions. We can not, however, anticipate large orders of any single items and we do not guarantee that we will have sufficient stock on hand for large orders. If you wish to place an order for more than 10 of any single item, it is possible that we will have to place a special order. Special orders of our standard stock can take anywhere from a week to four weeks. We strongly suggest that you e-mail us at info@goanchor.com before placing large orders so that we can advise you of our available stock and if special ordering will be necessary.

Returns, Lost Items & Other Problems

We at Anchor Communications are proud of the quality of our products and if what you buy is not satisfactory it may be returned (if in unused condition) for exchange, credit or refund within thirty (30) days of purchase date. 

If you wish to return an item, you must first e-mail letting us know of the reason for the return. Returned items will only be accepted in unused, undamaged and resalable condition (unless damaged in shipment). All returned items must be shipped to us in a manner that shows reasonable concern for its safety. We suggest that you properly wrap all return items and ship in protective boxes or padded envelopes with all packages property registered for proof of delivery. All refunds issued will be in US dollars. We do not honor claims for lost items over 6 months old.

Once an order is shipped, US delivery can take 2 to 14 working days for delivery anywhere in the US. Non-US orders (including APO addresses) can take 1 to 8 weeks for delivery. This time schedule is for in-stock items. Special order items or back orders will take longer. Because the above delivery schedules are estimates given to us by our shippers for non-holiday times, with no guarantee of delivery times, we do not represent that we guarantee delivery by these schedules. Even with the greatest care given to an order delays do sometimes happen. We do not consider a US order as lost until 6 weeks have past from shipping date. We live in times when delays in shipping are growing more common and we ask for your understanding. We know that your order is important to you and hope that you know that we will do our best to get your order to you as fast as possible.

Anchor Communications is very concerned with any problem you might have with your order. If there is a problem with your order, please call or send us an e-mail at once and we will do all in our power to correct the situation.

Prices are subject to change

We make every effort to maintain steady and good prices at Anchor Communications; however, due to conditions beyond our control, all prices and availability of items are subject to change without notice.

For Information

Should you desire more information, prices or availability of large quantity orders, call or e-mail us and we will be happy to help you. 

Please Note: We do not accept or receive e-mails with attachments. All e-mails with attachments are deleted unread and unopened. If something cannot be sent in any other manner except by attachment, send us an e-mail (with no attachment) explaining why you must send the attachment and we will forward you an address where you can send the mail.

Anchor Communications LLC
Aylett, VA 23009
info@goanchor.com

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